1. General about the Website and its functions
   1.1 We welcome you to the Website www.kassotaki.gr (hereinafter referred to as the “Website” or the “Eshop”). This Website includes our online store through which the products offered for sale are displayed electronically, which are, among other things, handmade jewelry, silver icons, hagiography and church items such as crosses, gospels, engolpions (hereafter generally referred to as ” products”).
   1.2 Access to the Website and the purchase of products from the online store are subject to the present terms and conditions as well as the Personal Data Protection and Privacy Policy which form a single entity (hereinafter collectively referred to as the “Terms and Conditions”). We invite you to carefully read these Terms and Conditions before any visit, use of the Website or making purchases through the Business’s Eshop. Navigating the Website, making purchases from the online store or any other use of this Website constitutes your unreserved acceptance of all Terms and Conditions. Both the current Terms and Conditions and any amendments thereto constitute the contractual framework that governs the relationship between us at all times. In case of disagreement or reservation for part or all of these Terms and Conditions, please refrain from making purchases from the Eshop and/or from accessing the Website in general, otherwise your acceptance of all Terms and Conditions is unconditional .
   1.3 It is essential that you visit this Website regularly to be informed of any changes to the Terms and Conditions and in any case before completing each of your purchases. We reserve the right: a) to change at any time, without justification and without prior notification to the visitor, part or all of these terms of use, which changes will be effective from their posting, b) to renew or upgrade or limit part or all of the content and the products of the eshop c) renew or upgrade part or all of the external appearance (interface), structure or composition (configuration) of the eshop as well as its technical specifications as well as d) restrict access to the entire eshop or part thereof. e) The Business also reserves the right at any time, without justification and without prior notification to the visitor of the Website, to cancel, permanently or temporarily suspend or terminate its operation. f) It is emphasized that the Business reserves the right to modify the products provided for sale, to permanently or temporarily cease the sale of products (some or all) of specific or all suppliers without prior information to the user.
   1.4 Search product results based on search criteria: The Website provides the user with the possibility to search for products based on the criteria chosen by him using a special search tool. This tool is set up exclusively to facilitate your navigation in the eshop and the search for products. The Business bears no responsibility in relation to the automated results extracted from the use of the aforementioned tool nor for the suitability of the products for the purpose desired by the user. The user uses the tool under his sole responsibility in relation to the extracted results, their accuracy and correctness.
   2. Description of transactions
   2.1 Through the Business’s online store, products from third-party suppliers are available for sale to you either as a supplier or as a consumer. It is clarified that for distance contracts as: a) consumer: means any natural person who acts for reasons that do not fall under his commercial, business, craft or independent professional activity. b) supplier: any natural person or any legal entity, regardless of whether it is governed by private or public law, which acts, even through any other person acting in its name or on its behalf, for purposes related to the his trade, business, craft or professional activities. To avoid any misunderstanding, if the buyer wishes to send an invoice, then he is automatically recognized by our system as a “supplier”, while if he is a natural person and wishes to send a receipt, then he is automatically recognized by our system as a consumer.
   2.2 The Business reserves the right to choose at its absolute discretion the products available for sale in its online store and to modify, renew and/or withdraw them at any time, free of charge and without prior informing eshop customers. The same applies to the prices of the products, any offers and discounts which it may carry out at its absolute discretion and which may change without prior notification to the user (obliged before the conclusion of the contract of sale with the customer). In any case, it is pointed out that the description of the products of the mentioned properties and characteristics that they carry is based on information and data communicated by the original supplier/importer/manufacturer of the product to the Business. The same applies to the description of the purpose for which each product is intended. The Business does not have to and is not in a position to check nor is it responsible for the truth, correctness or accuracy of these nor for the suitability of the products for the purpose for which they are intended. Therefore, the Business is not obliged to compensate the customer for any positive or consequential damage caused to him due to the use of the product in accordance with the supplier’s statements.
   2.3 The Business reserves the right to refuse the completion/execution of any order (i.e. the conclusion of the sale) to any member or visitor at its discretion and for any reason. The same applies in the event that any user/customer commits any illegal act, violation of the terms of use of the website or violation of the terms of the concluded purchase and sale.
   3. Terms and stages of completion of the sale
   3.1 By placing an order through our online store or over the phone, you agree to the application of these Terms and Conditions. It is expressly emphasized that this website is not a proposal to enter into a contract with the buyer, but an invitation to submit a proposal from the buyer. The stages of the process from the submission of the order by the buyer to the conclusion of the purchase contract between the buyer and the Business are the following: A. Entering our online store, you can choose the product you are interested in, referring to the corresponding product category . By clicking on the product you are interested in, you can see a photo of the product and its description as written based on the information provided by the supplier. If you wish to purchase the product, you must click “Buy Now” in order to proceed to the next step required to complete your order. At this point you are invited to either register as a member of the Website (or log in if you are already a member) or complete the submission of the order as a visitor of the Website (that is, without creating a member account). After filling in your information, you are invited to choose among the shipping methods offered by our Business, which will be analyzed in detail below under item 5. You are then invited to enter a discount code (if you have one) and choose among the methods offered by our Business payment which will be analyzed in detail below under item 7. During this stage you will also be informed about the cost of transport. Complete the completion of all the information requested by you and if you wish to submit a proposal to order for the purchase of these products, continue by pressing the button “Checkout”. In this way, you submit a proposal to the Business for the conclusion of a purchase contract for the products you have chosen. The conclusion of the contract is completed on a case-by-case basis as described in the next paragraph B. B. Then you receive an automated message confirming receipt of the order, which is sent to the e-mail address (e-mail) you have provided to us. j) In the event that the product is available, the sending of the aforementioned e-mail constitutes the acceptance by the Business of the proposal submitted by you for the conclusion of a contract and therefore constitutes a declaration of acceptance of your offer and the conclusion of a contract with the Business. ii) In the event that the product is not available, but when the order is submitted, the indication “on order” is displayed, then this automated email is simply a confirmation message of receipt of the order by the Business and not an acceptance of your order nor the conclusion of a contract with the business. In this case, the order is received by the Business, subject to checking the availability and correctness of the price of the ordered product, following the Business’s communication with its suppliers. Therefore, at this stage, the contract between the buyer and our Business has not yet been concluded. The Business will then contact you in order to inform you about the availability of the product and to agree on the more specific terms i of the sales contract between the Business and the customer. Therefore, in this case, the purchase contract is governed by the more specific terms agreed between the Business and the buyer in the more specific communication that follows between the parties. In both cases j) and ii) above, any price that may have been pledged or prepaid (such as in the event that you choose to use a credit card or other means) will constitute an agreed financial guarantee and not yet payment of the consideration, which payment will only be paid once the availability of the product as well as the price is confirmed and the sales contract is completed, otherwise the price will be refunded to you. In case there is any problem with your order, we will inform you about it by sending an email or by phone. In the case of a telephone order, you will provide us with a valid e-mail address (email) and a mobile phone number in order to receive the communication provided by law in relation to the confirmation of your order and its progress (as analyzed in the previous paragraphs). Also, where provided by law, such as e.g. when the upcoming contract concerns the provision of services or the provision of goods and services at the same time, in order to complete the purchase contract you should provide the Business with all the necessary information and consents in order to complete all the required legal actions for the conclusion of the contract, among which includes obtaining the buyer’s consent for the order via e-mail. Telephone orders are also governed by these Terms and Conditions.
   3.2 To complete the order, by accepting these terms and conditions, you provide your consent to the processing of your personal data in order for the Business to carry out all the above updates and communications with you in relation to the progress of your order.
   3.3. To make a transaction in our eshop you must be over 18 years old. Visitors under the age of 18 must refrain from any action in our eshop. When you place an order, you warrant that all information you provide to us is true and accurate, that you are an authorized user of the credit or debit card you used to place your order, and that there is sufficient balance to cover the purchase price of the products and transportation costs.
   4. Prices of the products
   4.1 The prices of the products listed in the online store are in euros and include VAT. The prices listed in the eshop only apply to the products purchased or retained and purchased exclusively from the Business’s online store. The listed prices do not include any additional required shipping charges which are added before the completion of your order, nor any deductions or withholdings provided for organizations, authorities, agencies, etc.
   4.2 The Business generally reserves the right to freely set product prices, modify and change them and/or withdraw offers at any time without prior notification to website users, who will be informed of the current price from the relevant posting the price of the product on the Website. Although we take due care to ensure that all details, descriptions and prices shown on this Website are accurate, errors may occur. In particular, in cases where the product is available upon order, the Business cannot guarantee the validity of the price indicated on the Website. It will inform you of the final price with the procedure mentioned in article 3.1. B) j) and ii).
   5. Payment Arrangements
   In order to serve you better and better, you can choose between the following payment methods for the products you are interested in buying: a) Cash payment. If you choose to pick up your order from the Business’s physical store, you can pay the price of the order in cash upon receipt. The limit allowed at any one time for the payment of products in cash is provided by the applicable legislation. Our Business must deliver the product to any person who appears in its physical store and pays the payment for a specific order number that has been placed through the eshop and is exempted from any responsibility for any delivery to a third party. For transaction security, the recipient’s personal details (name and ID / passport number and issuing authority) will be noted by the employee delivering the purchased product and are observed in accordance with the provisions of the Personal Data Protection and Privacy Policy. b) By bank deposit to the following bank account within 2 working days of sending the order confirmation message:
   NATIONALITY:
   IBAN: GR9501107550000075540217702
   We point out to you that it is necessary to write in the depository both your name and your order number which is indicated in the e-mail confirming the receipt of the order by our Business. The Business bears no responsibility in the event that it cannot identify the order submitted by you with a paid payment if the deposit does not include the name and order number as stated above. In any case, please note that the order is processed after the full amount has been deposited into the Business’s account. In the event that the deposit is not made within 2 working days of receiving the confirmation email of article 3.1.B above (confirmation of conclusion of the contract) or in cases where the product is available upon order by the more specific deadline that will be given to the buyer during communication with the Business, the order and purchase will be completely canceled and the product will be released. In this case you will have to make a new order. c) Via credit card visa, mastercard as well as debit cards of Greek banks. Any price that may have been pledged before the conclusion of the contract constitutes a financial guarantee and not a payment of the consideration, which will only be paid if the sales contract is concluded under the terms of the third party payment service provider.
   6. Withdrawal (exclusively for natural persons with the status of consumer)
   6.1 General. If you are a natural person acting as a consumer (and only), you have the right to withdraw from this contract within 14 calendar days without giving any explanation. The withdrawal period expires 14 calendar days from the following day: – in the case of a sales contract: which you acquired or a third party other than the carrier and indicated by you acquired physical possession of the goods, – in the case of a contract concerning several goods ordered by consumer with one order and delivered separately: which you acquired or a third party other than the carrier and indicated by you acquired physical possession of the last good. In order to exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract with a clear statement (e.g. a letter sent by e-mail to the email address info@kassotaki.gr). If you use this online feature, we will send you without delay on a permanent medium (e.g. email) confirmation of receipt of your withdrawal. In order to meet the withdrawal period, it is sufficient to send your statement of exercise of your right of withdrawal before the withdrawal period expires.
   6.2 Consequences of withdrawal a) If you withdraw from this contract, we will refund to you all monies received from you in relation to the product you are returning excluding delivery costs (including additional costs due to your choice to use another delivery method by the cheapest standard delivery method we offer), without undue delay and in any case within the time limits set by law. We are entitled to delay the refund until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever occurs first. You expressly agree that we will process the above refund by depositing the funds to a bank account that you indicate to us or to your credit card (if payment has been made by credit card). b) It is pointed out that in case of withdrawal from a part of the original order, you are charged with the shipping costs of the product corresponding proportionally to the volume and weight of the product that you finally return, while if you have chosen a method of transport other than the standard method of transport, then the additional charge will be withheld by us. c) in case of withdrawal by the buyer, the Business is not responsible in case of loss or damage of the product during the transport of the return.
   6.3 In order for a return to be accepted, the product you send for collection by our Business must be in the condition it was received, in its original packaging, which must be intact, without damage or tears, and the product must not have been used , be complete and bring together all the documents that accompanied the product. In case the product is not accompanied by its documents, Our service cannot identify the product with a specific order from our eshop.
   6.4 Reduction of product value In any case we know that the Business cannot accept a product that is returned due to withdrawal when its original packaging has been opened. The consumer should handle each product he receives in the way he would handle and examine it in a physical store. It is pointed out that in order to determine the nature, characteristics and function of the products you have purchased, you must handle them and examine them in the same manner as you would be permitted to do in a shop and no more. Therefore, the consumer may incur a reduction in the value of a product if the handling he has done to it exceeds the acceptable measure, e.g.: Products, which are returned without packaging or with damaged packaging, but with complete acbusinessing documents , will be subject to a reduction in the returned value of up to 30%. Products, which are returned without packaging or with damaged packaging, but with complete acbusinessing documents but which have been used or damaged (e.g. scratches or loss of stones, changes in size or any intervention on the product) will not be accepted
   6.5. The right of withdrawal does NOT apply: a) In cases where the products have been used. Use of a product constitutes e.g. opening the packaging and using the product.b) In cases where the products have been manufactured according to the specifications you as the buyer have defined or according to your personal requirements and personal customizations or which by their nature it is impossible to return them by shipment. 8. Products with real defects or lack of agreed properties. We make every reasonable effort to deliver the product you ordered which will have the agreed properties as stated in the manufacturer’s description and without actual defects in accordance with Article 534 of the Civil Code. However, in the rare event that you receive a defective product or if any other problem arises (except for the case of withdrawal see article 8 above, if you are a consumer), we invite you to contact us immediately on 281 028 0452 or send an email at info@kassotaki.gr in order to discuss this issue. If it is indeed a defective product or a product that lacks the agreed properties and if you inform us within the time period provided by the guarantee and/or the law, then in this case we will agree on the way in which it can be corrected or possibly replaced with another, unless such action is impossible or requires disproportionate costs. In any case of our liability for a real defect or lack of contracted capacity, you are entitled, in addition to the above right, to request a price reduction or to withdraw from the contract, unless it is a material real defect. . 9. Commercial Guarantees The guarantees are provided by the manufacturers themselves or the representatives (importers) of the products at their own risk. It is emphasized that beyond the guarantees provided by the manufacturers or agents (importers), the Business does not provide its own guarantee or its extension. For the period of validity of the guarantee under the conditions provided by each manufacturer, you must also present the receipt or the invoice of the purchase of the product, otherwise it is not possible to provide the guarantee. The Business bears no responsibility in relation to the compliance of manufacturers and importers with their obligations set by law in relation to guarantees. It is pointed out that the warranty period is proven exclusively and only from the date of the proof of purchase of the product, while in the event of its loss it is not possible to invoke the warranty. In the event of any problem arising in relation to the operation of the product, please contact the Business immediately.
   7. Restrictions on accessing and using the Website
   7.1 It is emphasized that it is forbidden to obstruct the operation of the website and the online store and to replace or modify its content (images, photos, texts and others). It is forbidden to commit or facilitate criminal acts in any way, the transmission of viruses, troy horses, worms, logic bombs as well as any action in general that may lead to an unacceptable or extensive burden on the infrastructure or the operation of the website and the online store . You must comply with your confidentiality obligations and you must refrain from any use of the website in a vulgar, offensive, illegal or obscene manner.
   7.2 Additionally, you must not destroy data, cause displeasure to other users, infringe the proprietary rights of third parties, send unsolicited advertising or promotional material, commonly known as “spam”, or attempt to affect the performance or functionality of any features of the Site or features accessed by you through the Website. Violation of this provision constitutes a criminal offense under Greek law. We inform you that the Business will notify any such violation that may come to its attention to the competent authorities. In addition, it will notify the Authorities of any information that will be requested in accordance with the conditions of the law.
   7.3. The use of the website is done by you under your full and exclusive responsibility. Your connection to our website is made under the conditions of article 14 by your own means and through companies and providers selected by you
   8. Intellectual Property, Software, Content and Trademarks.
   8.1 The website https://www.kassotaki.gr/ (hereinafter referred to as “the Website”) is the official website of the Business through which its online store operates. The intellectual property rights in the software as well as the content of the Website belong to either the Business or the legal owners and are protected by the applicable copyright legislation.
   8.2 The display and presentation of the content of the Website is not understood as a transfer and/or assignment of a license and/or right to use it. It is prohibited to publish, manage, distribute, copy in whole or in part, transfer, process, store, republish, modify or otherwise reproduce, in any form, any part of the content or copies of the content appearing on this Website. You may also not modify, translate, reconstruct or create derivative works using any software or acbusinessing documentation offered by the Business or its licensors. The trademarks that appear on our website belong either to the Business itself or to third-party legal entities, suppliers, importers, etc. The user does not have any license or consent to use, in any way, the trademarks of the Business or the trademarks belonging to producers/suppliers/manufacturers/representatives of the products that the Business has for sale.
   8.3 Photographic depiction of our products The photographs in which our products are depicted may deviate from the actual condition, shape, size, coloring and general image of the products sold. The Business bears no liability in case of deviation of the photographic representation of the product from its actual image.
   8.4 The Business does not guarantee the accuracy or reliability of any information or content regarding any products or services, software or advertisements included on the Website as well as third party content to which you are referred through hyperlinks from the Website or to which the Website provides you access.
   8.5 License to access the website We hereby grant you a non-exclusive license to access and use the Website for the purposes specifically detailed in these terms and conditions. This license does not imply in any case a license to download or modify the Website or any part of it, which is only permitted with the express written permission of the Business. The access license granted to you does not permit any resale or commercial use of this Website or its content, any collection and use of any product catalogs, descriptions, photographs or prices, any derivative use of this Website or its content, any downloading or copying account information for the benefit of another merchant or any use of data mining tools, robots or similar data collection and extraction tools.
   8.6 You may not reproduce, duplicate, copy, sell, resell, visit or otherwise exploit this Website or any part of it for any commercial purpose without our express written permission. The Business reserves exclusive rights to the domain name https://www.kassotaki.gr/ furthermore all trade names appearing on our Website are duly subject to legal protection.
   8.7 You may not use frames or framing techniques to enclose any trademark, logo or other proprietary information (including video, images, text, page layout or format) of the Business and its affiliates’ Website without our written consent. You may not use any “meta tags” or any other “hidden text” based on the names or trademarks of the Business or its affiliates.
   with our express written consent. In case of unauthorized use, the license granted by the Business ceases to be valid.
   9. Limitation of the Business’s liability
   9.1 We inform you that the entire content of the Website is provided “as is” without conditions or other guarantees for its accuracy or for the suitability for the use or for the purpose intended for the products to be made available. Consequently, access to the Website is solely at the visitor’s risk. In addition to the express terms mentioned in these terms, to the maximum extent permitted by the Law, the Business does not bear any obligations and guarantees that it has not expressly assumed itself. The Business bears the responsibility of fulfilling the sale in accordance with the provisions of the General Terms and Conditions and the particulars specified in this contract. It shall not be liable for any direct, indirect, special, incidental, consequential or lost profits of the buyer, nor for damage to the buyer’s reputation, customership or goodwill, or for the cost of providing substitute products and services, arising from or related to the sales contracts drawn up in this eshop or from the use, inability to use or operation or failures of this Website. It is also not responsible in the event that you are entitled to a refund of part or all of the price for any delay by the cooperating payment service providers in executing the relevant order that the Business has given on time. The Business does not guarantee that the pages, services, options, contents, prices, descriptions and availability of products will be provided without interruption and without errors.
   9.2 We are not responsible for any loss or damage that may be caused by a denial of service attack, viruses or other technologically harmful material that may infect your hardware, software, data or other proprietary material due to your use of this Website or downloading any material posted on this or any Website linked to it.
   9.3 The Business and its partners make every effort, within the framework of the technological control they carry out at regular intervals, so that the services, content and transactions are carried out seamlessly and without interruption and that the high level of security it has is maintained. However, it is not responsible in the event that for any reason, including the case of negligence, the operation of the website is interrupted or access to it becomes difficult and/or impossible and/or, despite the observed security measures, “viruses” or other harmful software and are transmitted to users’/visitors’ terminals, or if unauthorized third parties interfere in any way with the content and operation of the site, making it difficult to use it or causing problems in its proper operation or intercepting information concerning users’ personal data . We are also not responsible in case of interruption of access to our website for reasons beyond our sphere of influence, as well as for reasons due to technical or other weakness of the network or for reasons of force majeure or fortuitous events.
   9.4 In any case, however, and as long as any damage to you is due to proven negligence on the part of the Business, the latter is only responsible for covering any positive damage of the injured party that originates and is directly related to the damaging event and its gross negligence or fraud. Likewise, all the limitations of liability stated in these terms of use, which the user of the website recognizes and accepts in their entirety as valid and in accordance with good faith and commercial ethics, apply.
   9.5 In any case, the user of the website is solely responsible for any damage that may be caused to the Business by wrongful or unfair use of the website itself or the products and services available through it. You agree to indemnify, defend and indemnify the Business and the directors, its officers, employees, consultants, agents and partners from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorneys’ fees) arising out of or in connection with the use of the Website by you or your breach of the Terms and Conditions.
   9.6 Social media. The Website provides you with the option to interact with social media (Facebook, Instagram, etc.). These may allow access and/or login to your social network accounts. The Business does not maintain under its control the services of the social networks and your profiles in them. Therefore, the Business cannot set rules for how your personal information is used in these services or by changing your privacy settings on those services. Before using any such feature available on our Website, we recommend that you read all policies and information about the respective social media services to better inform yourself about their privacy policies. The Business bears no responsibility for any actions or omissions of any social networking service provider or for your use of the features included in their platform. For any issue arising due to or on the occasion of the use of social media, the user must address them directly and not the Business.
   9.7 Our business does not bear any responsibility for any damages and damages to the products after their use and is under no circumstances obliged to replace them.
   10. Linking to this Website
   Connecting to our Website is only permitted if you act in a fair and legal manner, and refrain from any action that causes damage to the reputation of the Business, or its unfair exploitation. In addition, any link that implies any kind of relationship with us, or approval or endorsement by us when it does not exist, is prohibited. You must not link to any Website that is not owned by you. This Website may not be framed on any other website nor may you create a link to any part of this Website other than the home page. We reserve the right to remove the login permission without reason, without compensation and without prior notice to the customer.
   11. Disclaimer in relation to ownership of trademarks, images of persons and copyrights of third parties
   We emphasize that any trademarks/brand names appearing on this Website are the property of the respective legal owners and licensees of the trademarks. Any reference to a trademark or brand that appears on our online store is used solely to describe or identify the products sold and services offered. Such a reference in no way can be taken or interpreted as a confirmation that the specific products and services are supported by or associated with the Business in any way other than those mentioned above. You may not extract and/or re-use parts of the content of the Website without our written consent. In particular, you may not use any data mining tools, robots or similar data collection and extraction tools to extract any content (either once or multiple times) or reuse any material parts of this Website, without our express written consent.
   12. Modification
   The Business reserves the right, at its absolute discretion, at any time and without notice, to modify, remove or change any page of this Website without reason.
   13. Invalidity
   If any part of the Terms and Conditions is held to be invalid, voidable or unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms and Conditions will not be affected – all other terms will remain in full force and effect . In any event, where possible, a term/sub-term or part of a term/sub-term can be taken into account separately in order to make the remaining part valid, the term will be interpreted accordingly. Otherwise, you agree that the term must be corrected and will be interpreted to approximate the original meaning of the term/sub-term as closely as possible under the law.
   14. Applicable Law and Jurisdiction
   These terms are governed by and construed in accordance with the laws of Greece. You agree, as do we, that you submit to the exclusive jurisdiction of the courts of the city of Athens, Greece.
   The operation of the store is governed by the use of the applicable Code of Ethics.
   15. Entire Agreement
   15.1 The above Terms and Conditions (Terms and Conditions and Privacy Policy) bind the parties (the Business and the users) as a whole and constitute the entire agreement of the parties as a whole and supersede any and all prior and current agreements between you and the business . The information listed on the Business’s website is an integral part of the contract and shall not be changed except by express agreement of the contracting parties (e.g. express agreement through the exchange of e-mail messages between the Business and the customer or telephone communication to change the delivery time of the product ).
   15.2. In the event that any term of the contract is deemed to be abusive or invalidated, this does not affect the other terms of the contract which are still valid and binding on the parties.
   15.3 Any delay by the parties in exercising part or all of the rights deriving from these terms does not result in a weakening or waiver of said right which may be exercised at any time at a later stage and at the reasonable discretion of the beneficiary.
   15.4 In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process is now provided throughout the European Union . If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLa… which enables consumers and suppliers to submit any disputes, arising from online purchases, in the process of online resolution. The Alternative Dispute Resolution Body (ADR) certified for this purpose is: the European Consumer Center of Greece (ECC GREECE) – Consumer Advocate, Alexandras Avenue no. 144, 11 471, Athens, +30 2106460284 +30 2106460784 info@eccgreece.gr and url http://www.synigoroskatanaloti.gr/. It is pointed out that a necessary condition for the consumer to apply to the Alternative Dispute Resolution procedure is to have previously communicated his problem to our Website at the email info@kassotaki.gr in order to find a solution. The ADR process is based on the law, non-binding for the parties who can withdraw from it at any time. The consumer can contact the above-mentioned EED body in order to guide him throughout the process of submitting and processing his complaint. For more information about alternative dispute resolution you can visit the website http://www.efpolis.gr/el/epanorthosi-askisi-dikaiomaton/79-exodikastiki-epilisi.html
   Last update: 28/07/2022
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